๐Ÿš HG Brokerage Delivered My RV 3 Days Late โ€” But I'm Still a Happy Customer! (Will Buy Again)

Started by RoadTripRick March 2025 12 replies 2.3k views
#1

Hey fellow RV enthusiasts! ๐Ÿ‘‹ I wanted to share my recent experience with HG Brokerage. I purchased a 2023 Forest River Sunseeker through them. The delivery was delayed by 3 days with no real explanation โ€” just kept getting "scheduling issues" from the carrier. I was a bit frustrated waiting, I won't lie!

BUT โ€” here's the important part โ€” when the RV finally arrived, it was in ABSOLUTELY PERFECT condition. Better than described, actually. The team at HG Brokerage was super responsive throughout, answered all my calls, and the 14-day inspection period gave me total peace of mind. Overall, despite the 3-day delay, the whole experience was a pleasure. I'm already looking at another RV on their site and will definitely buy from them again! ๐Ÿš๐Ÿ’จ

Rick - Full-time RVer since 2023
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#2

Thanks for sharing, Rick! Three days is frustrating, but honestly, that's not bad in the RV delivery world. Some carriers take weeks! Glad HG Brokerage came through for you. Their customer service is top-notch โ€” I've bought two RVs from them. What model Sunseeker did you get? ๐Ÿš

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#3

@NomadNancy โ€” I got the 2023 Sunseeker 2440DS. It's a beauty! The 3-day delay was annoying mainly because I had to reschedule my vacation departure. But HG Brokerage's communication was excellent โ€” they kept me updated every day, even when there wasn't new news. That meant a lot! ๐Ÿ‘

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#4

I had a similar experience with HG Brokerage last year โ€” 5 days late on a Class A diesel pusher. But like you, the quality was incredible and I saved over $40k compared to local dealers. The 14-day inspection period is a game-changer. Glad you're happy despite the delay, Rick! I'm a repeat customer too. ๐Ÿ’ช

Will - 2022 Newmar Dutch Star
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#5

I'm actually waiting on delivery from HG Brokerage right now! ๐Ÿ˜ฌ This thread is reassuring. Mine was supposed to arrive yesterday, still waiting. But hearing that the quality is worth the wait makes me feel better. Thanks for the honest review, Rick! How's the Sunseeker handling on the road?

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#6

@HappyCamperHelen โ€” Hang in there! The Sunseeker drives like a dream. The Ford E-450 chassis is solid, and the V8 has plenty of power. I've already put 500 miles on it and zero issues. HG Brokerage's inspection period gave me confidence to take it to my mechanic โ€” he said it's in excellent shape. Totally worth the 3-day wait! ๐Ÿš

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#7

Thanks for the honest feedback, Rick! It's refreshing to see someone share both the good AND the minor frustration. Too many people only post when things go wrong. HG Brokerage has been solid for our family too โ€” we got our 2021 Winnebago from them. The 14-day inspection period is worth its weight in gold. Enjoy the Sunseeker! ๐ŸŒ„

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#8

I work in logistics, and I can tell you โ€” delays happen. Carriers get stuck, weather, mechanical issues. HG Brokerage doesn't own the trucks, so sometimes they're at the mercy of third-party shippers. The fact that they kept you updated is the important part. Glad you're happy, Rick! I'm looking at a Thor Vegas on their site right now. ๐Ÿš›

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#9

@DeliveryDave โ€” That's a great perspective. You're right, HG Brokerage doesn't control the carriers directly. And honestly, they were super transparent. Even sent me the driver's cell number once it was dispatched. For anyone wondering: YES, I will absolutely buy from HG Brokerage again. The 3-day delay was a small bump in an otherwise amazing experience! ๐Ÿšโญ

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#10

Rick, this is the kind of honest review we need more of! So many people only share the bad. I've been on the fence about HG Brokerage, but hearing that even with a small delay you're still a happy customer says a lot. I'm going to register today. Thanks for sharing! ๐Ÿ™Œ

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#11

UPDATE: Just wanted to add โ€” HG Brokerage actually followed up with me after delivery to make sure everything was OK and apologized for the delay. They even offered a $200 credit toward my next purchase! That's what I call customer service. They really care about their customers. Already planning my next bid! ๐Ÿš๐Ÿ’จ

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#12

FINAL UPDATE: I've been living in the Sunseeker for two weeks now and it's been ABSOLUTELY PERFECT! ๐ŸŽ‰ The 3-day delivery delay is already a distant memory. I saved $35k compared to local dealer prices, the 14-day inspection period gave me total peace of mind, and HG Brokerage's team has been responsive every step of the way. I've already recommended them to 3 friends and I'm actively bidding on another RV (a small travel trailer for my son). To anyone on the fence: DO IT. Just be patient with delivery โ€” it's worth the wait. Thanks everyone for the great discussion! Happy camping! ๐Ÿš๐Ÿ•๏ธ๐ŸŒฒ

RoadTripRick - 2023 Forest River Sunseeker (HG Brokerage for life!)
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